Refund Policy

Scope of This Refund Policy

This Refund Policy applies to all services rendered by QAD Urban Private Limited, including but not limited to property buying assistance, selling consultancy, property appraisals, investment advisory, documentation support, and any other paid services offered through our website or offline channels. By engaging our services and making payments, you agree to the terms outlined in this policy. Please read this policy carefully before proceeding with any transaction.

Services That Are Non-Refundable

Certain services provided by QAD Urban Private Limited are non-refundable once delivered. These include:

• Property Appraisals: Once a comprehensive property appraisal report has been prepared and delivered to the client, the fee for this service is non-refundable.
• Consultation Fees: Initial consultation fees, if applicable, are non-refundable as they represent the time and expertise provided by our team.
• Documentation Services: Any fees paid for legal documentation, verification, or registration assistance are non-refundable once the process has commenced.
• Marketing and Listing Services: Fees paid for property marketing, listing, and promotional services are non-refundable once the marketing campaign has been initiated.

Refund Eligibility for Property Transactions

For property buying and selling transactions facilitated by QAD Urban Private Limited, refunds may be considered under the following circumstances:

• Failed Transaction: If a property transaction fails due to reasons beyond the control of the client or QAD Urban, such as developer cancellation, legal disputes, or financing issues, any advance payments made by the client to the developer or seller may be refunded as per the terms of the agreement between the client and the developer. QAD Urban acts as an intermediary and is not liable for refunds from third parties.
• Misrepresentation: If we have provided materially inaccurate information that leads to a failed transaction, we will review the matter and may consider a refund of our service fees on a case-by-case basis.

All refund requests are subject to review and approval based on the specific circumstances of each case.

Cancellation Policy

Clients may cancel their engagement with QAD Urban Private Limited subject to the following terms:

• Cancellation Before Service Commencement: If you cancel your service request before any work has commenced, you may be eligible for a full refund of any fees paid, subject to administrative charges.
• Cancellation After Service Commencement: If you cancel after work has begun, we will assess the work completed and provide a partial refund for services not yet rendered. Any fees for work already completed will be retained.
• Cancellation of Property Transactions: Once a property transaction has been initiated, cancellations are subject to the terms and conditions of the agreement between the buyer, seller, and developer. QAD Urban cannot guarantee refunds for cancellations initiated by third parties.

Refund Processing

If a refund is approved, it will be processed within 7 to 15 business days from the date of approval. Refunds will be issued through the original payment method used for the transaction. Please note that any banking, processing, or transaction charges incurred during the payment or refund process shall be borne by the client. QAD Urban Private Limited is not responsible for delays caused by financial institutions or payment gateways.

Requesting a Refund

If you believe you are eligible for a refund, please follow these steps:

• Submit a written refund request to info@qadurban.com with the subject line "Refund Request."
• Include your full name, contact details, service availed, payment transaction ID, and a detailed explanation of the reason for your refund request.
• Our team will review your request and respond within 7 business days with a decision.

Exceptions and Discretion

QAD Urban Private Limited reserves the right to make exceptions to this Refund Policy on a case-by-case basis, at our sole discretion. We are committed to client satisfaction and will work with you to resolve any concerns in a fair and reasonable manner. However, we reserve the right to deny refunds in cases of misuse, fraud, or violation of our Terms and Conditions.

Dispute Resolution

Any disputes arising under or in connection with this Refund Policy shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra. Both parties agree to make a good-faith effort to resolve disputes amicably through negotiation or mediation prior to initiating any legal proceedings.

Changes to This Refund Policy

QAD Urban Private Limited reserves the right to update, modify, or revise this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page, with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed of any updates. Your continued use of our website or services after such changes constitutes your acceptance of the revised policy.